Returns Policy
1. Returning an item:
You can return any unchanged and unaltered jewellery in its original condition for another creation of our collection. Simply email us at returns@duchesslace-jewellery.com with details of your order number, reason for exchange and details of the product you want in exchange.
You have 14 calendar days – starting from date of delivery – to return the jewellery to us.
2. Pack the article to send:
Wrap it in the original packaging and seal securely. If you wish to return several pieces, please place them grouped into one parcel.
3. Send your jewellery:
We strongly recommend that you return the goods using an insured delivery service as we cannot accept any liability for goods that are lost or damaged during their return. Please keep a copy of the shipping documents. You are responsible for any carriage costs incurred in returning your jewellery.
4. Confirmation of receipt:
We will inform you by written confirmation – to the email address used during the purchase process – as soon as we have received your parcel.
5. For customers from outside the European Union (EU):
Please ensure that all paperwork and customs declarations clearly mark the items as “RETURNS”.
6. Returning faulty goods:
Faulty jewellery will only be accepted if the goods are delivered to the customer damaged, or if there is a subsequent manufacturing fault within a period of 24 MONTHS AFTER DELIVERY. All items returned as faulty, will be inspected thoroughly. REPAIR IS FREE in case of production fault. However, any item displaying damage deemed to be a result of fair wear and tear will not be accepted as faulty.
7. Receiving a refund :
Refunds will be made as soon as possible and in any event within 30 days of the date of cancellation notice. The total cost of any undamaged and unworn jewellery, correctly returned, will be re-credited to the original purchaser’s credit card account.
Returns received outside the above time frames (gifts) are accepted at the discretion of Myrna Lim.
Returns address:
Duchess Lace Jewellery – Myrna Lim
Avenue Henri de Brouckère 14
1160 Brussels
BELGIUM
Tel. +32 (0)2 265 55 16
returns@duchesslace-jewellery.com